App not working?
Try another supported player first. Most playback problems come from the app, not from your IPTV subscription.
Sellihub support
Support centre
We handle every support request over WhatsApp, so you talk to a person instead of waiting on a ticket queue. Read the quick answers below first — most questions about setup, logins and delivery are solved in a couple of minutes.
Before you message us
Quick answers that save you a message
These four cover the most common IPTV support issues we see.
No credentials received?
Login details are sent by email after checkout. Check your spam, junk and promotions folders, and confirm the address you used.
Need setup help?
The installation guide covers every supported device step by step. Most people finish in under ten minutes.
Login says invalid?
Copy and paste the username, password and portal exactly as sent. A trailing space is the most common cause of a failed login.
Setting up a device? Open the setup guide
Frequently asked
Support questions, answered
I placed an order. When will I receive my subscription?
Your credentials are emailed after checkout and most orders are processed within the hour. Check your inbox, spam, junk and promotions folders first. If nothing has arrived after that, message us with your order number.
My app is not working. Does that mean my subscription is broken?
Usually not. In most cases the problem is the player app rather than the IPTV service itself. Try another supported app such as TiviMate, IBO Player or GSE Smart IPTV before contacting us.
Why do some channels show “No information” in the EPG?
The electronic programme guide is updated regularly, but not every channel supplies complete data. Most popular channels display accurate schedules. On a first setup, allow a few minutes for the EPG to download and sync.
Do you provide the player app with the subscription?
We provide the IPTV subscription and your login credentials. You can use any compatible player your device supports — the subscription works with all of them.
Live TV works but movies do not. What should I do?
Try a different player first. Some apps handle live channels correctly while having trouble with on-demand content. If there is a known issue on our side, we post it at the top of this page.
Can I watch on more than one device?
Yes, if your plan includes more than one connection. Using more devices than your plan allows will cause connection errors. Extra connections can be added at any time.
How do I get the fastest possible answer?
Send us your order number, the email used at checkout, your device name, the app you are using, a short description of the problem, and a screenshot if you can. That single message usually resolves it in one reply.